COVID-19 - City Service Updates

As of May 27, 2020

The City of Garland is reopening City offices and facilities in a phased approach. All dates are subject to change. To contact departments directly, check our Staff Directory.

Currently Open:

Police, Fire and Health Departments continue to be fully operational to meet public safety needs.

Library curbside pickup services have resumed. Check the Library website for details: Book drops have also reopened.

Street Department crews have resumed work on scheduled projects.

Firewheel Golf Course has opened specific courses on a limited basis.

Garland’s parks, trails, tennis and disc golf facilities are open on a limited basis

Environmental Waste Services crews are maintaining regular residential, brush and bulky, and recycling collection schedules. If your carts are overflowing, you can drop off excess material at our Recycling Center and Transfer Station at 1434 Commerce St. from 8 a.m. to 5 p.m. Monday through Friday and 8 a.m. to 3 p.m. Saturday. If you have any questions, email EWS@GarlandTX.gov or call 972-205-3500. Residents are encouraged to avoid trips to the C.M. Hinton Jr. Regional Landfill at this time.

Scheduled to open June 8:

City recreation centers within Governor’s Open Texas Guidelines – 25% capacity, basketball courts and game rooms still closed. (Senior centers remain closed)

The Atrium at the Granville Arts Center can host events up to 25% capacity, which is 125 with tables for dining and 175 with theater seating.

Scheduled to open June 15:

A phased reopening of specific Garland Municipal Court services will begin June 15. Court staff will make contact to reschedule dockets postponed by the COVID-19 shutdown. You may pay a citation online or by mail at the address located on the back of your citation.

City offices and lobbies at 25% capacity (within Governor’s Open Texas Guidelines), including the Duckworth Utility Services Building and all Library locations.

Scheduled to open June 22 or later:

Holford and Wynne pools will begin hosting swim lessons on June 22. No City-owned aquatics facilities will open for general public use in 2020.

Certain recreation programs and summer camps to be announced.

City enforcement operations such as parking, code, building inspections, etc. Garage sale permits will be issued beginning July 6, as will certain other permits.

Special Events:

Smaller outdoor events will be allowed, per the Governor’s Open Texas Guidelines. Monitor the City’s Special Events calendar and VisitGarlandTX.com for scheduling updates.

Garland and its host partners at Firewheel Town Center decided against an official celebration on July 4.

Openings to be determined:

Until the Governor issues guidance for performance venues, the Granville Arts Center (including the Plaza Theatre) will remain closed.

Since senior citizens are among our most vulnerable populations, senior centers will remain closed until further notice. Senior meal service is still available, learn more on the Senior Center page.

Other interim service reminders:

Garland Animal Services is limiting the number of people who can be in the Animal Shelter at one time and requires appointments. Visit the Garland Animal Services webpage for details.

Garland Health Department - The Garland Public Health Clinic and Environmental Health Department have limited public access. Please contact them directly to make an appointment.

Utility Customer Service:

The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Representatives are standing by ready to help customers by providing extensions, payment plans or information about utility bill payment assistance programs. Please include your service address and account number in any correspondence.

Reminder: Duckworth Utility Services Building, 217 N. Fifth St., is closed until June 15 (subject to change).

Utility and tax payments will be accepted via the Drive-Thru Payment Center at 717 W. State St. (at Glenbrook Drive), 8 a.m. to 6 p.m. Other utility payment options are also available.

You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID). The option to contribute is available on your utility bill. Funds are distributed through the Salvation Army to economically challenged families.

Assistance and other resources:

Several rent and mortgage assistance programs related to COVID-19 are being prepared in conjunction with federal guidelines, as well as medical, counseling and other forms of assistance. The first programs will be available June 1 with additional programs coming online in the following weeks. Watch our website and social media pages for updates.

Several departments have organized online resources to keep you engaged and entertained during Stay-at-Home orders. Visit the Library, Parks and Recreation, and Environmental Waste Services pages regularly for continuous updates.

GarlandPublic WiFi is now available at all City buildings, including libraries, recreation centers, City Hall, theaters and more. Even while the buildings are closed, the GarlandPublic WiFi coverage extends outside and is available FREE. The terms and conditions, as well as a full list of locations, is available at GarlandTX.gov/WiFi.

Find out about restaurants with delivery and takeout services, as well as City WiFi locations on our new Community Resources map.